How can I purchase AXA Travel Insurance online?
You can purchase AXA Travel Insurance via our:
Why do I need travel insurance?
Travel insurance is designed to protect you and your family during travel. The major benefits provided are coverage for travel inconveniences (flight delay, baggage delay, loss of baggage or loss of personal items, etc.) and medical expenses occurred while travelling (excluding pre-medical condition). Please check out our Summary of Benefits for more details.
Who is eligible to purchase AXA travel insurance?
Individual (Malaysians, Permanent Residents, and Employment Pass/Work Permit Holders & Dependent(s) of Pass Holders) who travel for leisure and/ or business.
My flight is departing from a neighbouring country (ie. Singapore). Can I buy this travel insurance?
No.
Can I purchase travel insurance if I am departing today?
Yes you can still purchase your travel insurance on the same day of your departure as long as it is before your departure. However, you are encouraged to buy at least 14 days before your travel in order to enjoy trip cancellation benefit (only for VIP package and annual plan).
Do I need to bring my policy wording when I travel?
It is not necessary to bring your policy wording. Please contact our worldwide assistance +603 - 2142 0399 in case of any emergencies or send an email to customer.service@axa.com.my for any enquiries.
Can I buy travel annual plan for working holiday in New Zealand or Australia?
Travel insurance is designed for travellers who travel for leisure or business only. Working holiday is not considered as a leisure or a business trip.
Who should I contact if I have any question related to travel insurance?
Please contact our 24 hours hotline at +603 - 2142 0399 if you have any travel related questons (multi language available).
Can I change the details of my insurance policy?
Yes, as long as you have not departed on your trip. Please email your request to corporate.partnership@axa.com.my.
How do I get another copy of my policy documents?
Please email corporate.partnership@axa.com.my if you wish to get an additional copy of your policy documents.
How do I cancel / refund a policy?
Cancellation and refund request is subject to approval. Please email corporate.partnership@axa.com.my to submit your request (subject to approval).
What should I do if I'm having a technical issue with your website?
Please contact us at digital@axa.com.my or send us a message via facebook messenger.
Can I buy a standalone travel insurance for those under 18 years old?
Yes. Please contact our agent or visit any of our branches.